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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Pagan

September 23, 2024

5  out of  5
rating by Joseph Pagan
"Excellent service!!!!!! Very courteous, friendly and helpful."
We responded:
"We appreciate your trust in State Farm Insurance and our office. "
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Melissa

September 16, 2024

5  out of  5
rating by Melissa
"Rayna's office is always very helpful and very fast with their service."
We responded:
"Mahalo for sharing your experience and for the opportunity to assist you for many years. "
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Kevin Wong

August 21, 2024

5  out of  5
rating by Kevin Wong
"Excellent service and very helpful in getting changes to our policy. everything was done quick and easy and didn't need to travel to the office."
We responded:
"Mahalo for the positive review! We're always here to help! "
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Mike Lundwall

August 13, 2024

5  out of  5
rating by Mike Lundwall
"Rayna Toyama and her team at State Farm were absolutely amazing to work with! They went above and beyond to take care of us, making the entire process smooth and stress-free. The office is professional, friendly, and truly dedicated to their clients. Highly recommend!"
We responded:
"Mahalo for sharing the experience you have had with our agency. We appreciate your trust in State Farm and our agency."
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Zachary Sivavec

August 1, 2024

5  out of  5
rating by Zachary Sivavec
"Great insurance agency in west Oahu. Kaitlyn was very attentive and quick to respond to our needs."
We responded:
"Mahalo for sharing the experience you have had with our Agency. Kaitlyn is a valued member of our team!"
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Brian Abarca

July 30, 2024

5  out of  5
rating by Brian Abarca
"Great help and fast on looking up my documents I needed."
We responded:
"Mahalo Brian for your positive review! We enjoy working with you and your 'ohana!"
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Kate A

June 6, 2024

5  out of  5
rating by Kate A
"The office of Rayna Toyama has been the best auto insurance provider and most especially Kaitlyn who’s been our agent has been greatly knowledgeable, patient, and helpful. I’d shoot her an email or text or even call with my insurance needs and she’s there to help right away. From transferring auto insurance and now to home insurance. Excellent customer service Kaitlyn! Thank you!"
We responded:
"Mahalo for recognizing Kaitlyn for her excellent service, she is truly an important part of our agency! Mahalo for the opportunity to assist you with your Auto and Home Insurnace. We look forward to working with you for years to come."
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Jennell Garma

June 4, 2024

5  out of  5
rating by Jennell Garma
"Super fast, easy, and great service!"
We responded:
"Mahalo for the complements and the opportunity to serve you!"
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Gary Matsuda

June 1, 2024

5  out of  5
rating by Gary Matsuda
"First, needed tow for my car. Couple days later, my truck got rear ended. Both times State Farm "talked" me through the process of filing claims! Just bought a new car & State Farm office got insurance coverage for me within an hour so i could drive the new car home. All State Farm members, both local & mainland reps, were so helpful in stressful situations. Highly recommend doing business w/ State Farm!!"
We responded:
"I'm pleased to hear that we were able to assist you with the towing of your vehicle as well as your claim. We're fortunate to have a local team here in Hawai'i as well as our mainland partners to assist. We appreciate your loyalty to State Farm over the years. "
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Rachelle Amparo

May 30, 2024

5  out of  5
rating by Rachelle Amparo
"Rayna and her team are always looking out for our family. Excellent Service!!"
We responded:
"Mahalo for sharing the experience you've had with our agency. I truly appreciate your trust in State Farm as well as our agency. "
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Michael Forthofer

April 20, 2024

5  out of  5
rating by Michael Forthofer
"This office is always helpful with answering my questions. Everyone I’ve spoken to has great energy and are happy to help."
We responded:
"Michael, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor! - Rayna Toyama - State Farm Insurance Agent"
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Victoria Kerfoot

April 12, 2024

5  out of  5
rating by Victoria Kerfoot
"Thank you Jesse for your expertise and patience. I'm so glad to switch my car insurance over to State Farm. Thank you Rayna, for being my home owner insurance in many years. Now I have bundle and save more money. I certainly appreciate you and your company. Mahalo nui."
We responded:
"Mahalo for the positive review and for the opportunity to insure your cars and home. We appreciate your trust in State Farm and our agency."
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Kenny Donios

January 20, 2024

5  out of  5
rating by Kenny Donios
"Kaitlyn was very helpful in answering my questions and got back to me when I posed a difficult question. All of my concerns were handled professionally and in a timely manner by Kaitlyn and my insurance needs were met by State Farm, Rayna Toyama and Kaitlyn."
We responded:
"Mahalo for the opportunity to assist you with your insurance needs. Mahalo for recognizing Kaitlyn for her excellent service. We look forward to working with you and your family!"
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Jesse Oguma

December 4, 2023

5  out of  5
rating by Jesse Oguma
"Very happy with the services provided by Rayna's company. Kaitlyn and Jesse are great! They are quick, efficient, accurate, and sooo easy to work with! I am very happy to refer them to anyone needing insurance services."
We responded:
"Mahalo for recognizing Kaitlyn and Jesse for their service. I'm proud to have them on our team. I appreciate your trust in State Farm and our Agency for your insurance and financial needs. "
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Jacqueline Barfield

October 16, 2023

5  out of  5
rating by Jacqueline Barfield
"My experience with the staff at Kapolei State Farm Office is exceptionally great. It is very quick and easy to get a hold of staff whenever I need to. I actually get to speak to a live person and not just a recorded message. I have had excellent service in resolving any issues I encounter. Staff is very polite and patient with me even when they have to repeat themselves because I just didn’t get it. They are an awesome crew and I highly recommend their services to anyone looking for an insurance agency."
We responded:
"Yes, we're located in Kapolei and here to serve you locally. You can always call, text or stop in for immediate assistance. Take care!"
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Cody Lasconia

September 21, 2023

5  out of  5
rating by Cody Lasconia
"Reyna is amazing gives the best insurance making sure you are covered in all aspects defiantly refer her."
We responded:
"Thank you Cody for the positive review. It has been a pleasure working with you over the years with your insurance and financial needs."
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Valanie Potter

September 19, 2023

5  out of  5
rating by Valanie Potter
"The office of Rayna Toyama including Kaitlyn and Jesse are SO HELPFUL. Service is always convenient and fast. They are available to help everytime I have a question - I know I'm in Good Hands. Thanks For EVERYTHING!!!!"
We responded:
"Mahalo for recognizing Kaitlyn and Jesse for their service. They're a valuable part of our team and I'm grateful for them. Happy that we're able to assist you with all your insurance needs after all these years."
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Virgilio Jamotillo

September 13, 2023

5  out of  5
rating by Virgilio Jamotillo
"Great value and reliable services."
We responded:
"Mahalo for your 5 star review. State Farm Insurance takes pride in providing comprehensive coverage at a reasonable price. "
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Alfred I.A. Kanoho Jr.

September 2, 2023

5  out of  5
rating by Alfred I.A. Kanoho Jr.
"Great customer service and reasonable rates."
We responded:
"Mahalo for your positive review and for the opportunity to assist you with your insurance and financial services."
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Celys Kempton

August 22, 2023

5  out of  5
rating by Celys Kempton
"What an amazing office! Super personable and always ready to help! I’ve been working with Kaitlyn from the beginning and I can’t express how amazing she is! If you’re looking for a State Farm office this is the one to go to!"
We responded:
"Mahalo for sharing your experience with Kaitlyn! She's a valuable member of our team. We look forward to working with you for many years to come."
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Via Gelato

July 27, 2023

5  out of  5
rating by Via Gelato
"So helpful, responsible and responsive! Everything you could ask for in an agent"
We responded:
"Mahalo for your positive review! We appreciate your trust in State Farm and our Agency."
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Jodi

July 26, 2023

5  out of  5
rating by Jodi
"I had a great experience with Jesse. His customer service was excellent. His knowledge and patience was outstanding. My initial intent was to purchase homeowners insurance. I so impressed with his service I transferred my auto insurance to this State Farm agency as well."
We responded:
"Mahalo for recognizing Jesse, he's a valuable player on our team. We appreciate your trust. "
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Cool Living

June 23, 2023

5  out of  5
rating by Cool Living
"Kaitlyn Escuadro is exceptional!! Every time I call State Farm for assistance, she is always friendly, helpful and quick at getting things done in a timely manner!! Thank you, Kaitlyn for all you do!! Mahalo, Chasity"
We responded:
"Mahalo for recognizing Kaitlyn! I'm grateful for her commitment to our customers as well as our company. "
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Tram Nguyen

June 12, 2023

5  out of  5
rating by Tram Nguyen
"Been with Rayna Toyama and her team for many years. Had a great experience with them! Recently moved and they helped made my transfer super easy and quick."
We responded:
"Mahalo for sharing the experience that you have had with our agency. Best wishes on your new journey!"
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Alena Cabangon

June 2, 2023

5  out of  5
rating by Alena Cabangon
"Rayna with Kapolei State Farm is the best. She's more than an insurance agent. For 13 yrs. She's been very helpful in assisting my family and me in whatever we needed. A one stop shop in terms of insurance. Didn't have to wait too long for claims to be processed."
We responded:
"It's truly been a pleasure to work with you and your 'ohana. Amazing to see the children grow up so quickly. "