Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


May 16, 2023

5  out of  5 rating by Wildmongoose
"Always a great experience, friendly and courteous, great to be able to bundle car and home with one agent."

R Gapusan

May 15, 2023

5  out of  5 rating by R Gapusan
"Rayna is the best agent!!! She sat us down and explained everything to us which made us comfortable about making the decisions on our policies. This also made us feel like family and this made us put our trust in Rayna’s suggestions on policies. We are very pleased and satisfied with Rayna and her office!! I would recommend Rayna to everyone!!"

Joseph Hernandez

May 11, 2023

5  out of  5 rating by Joseph Hernandez
"The agent was very helpful and knowledgeable. Service provided was very pleasant and my experience was great!!"

Desiree Hidaro

May 10, 2023

5  out of  5 rating by Desiree Hidaro
"Convenient contact options, Rayna and service agents always there to answer any questions efficiently. Friendly and family oriented and Excellent customer service!"

Dara Grant

May 9, 2023

5  out of  5 rating by Dara Grant
"I bundled my home and car insurance, the price was great! Whenever I have had a problem, they have always been there for me quickly and resolved my issues."

Melia Lave

April 17, 2023

5  out of  5 rating by Melia Lave
"Our family loves Rayna! We have been working with her for years now. She’s so helpful with answering all of our questions and concerns. She never fails to make us feel welcomed when we come in. She does her best to accommodate us with appointments being that the office is closed on weekends and we work during the week. Most times everything is sent through email making it convenient for us not always having to go in person to the office. Thank you for your awesome customer service!!! -The Laves"

brian Gallarde

April 12, 2023

5  out of  5 rating by brian Gallarde
"The best coverage for my Ohana"

George Flores

April 6, 2023

5  out of  5 rating by George Flores
"Very excellent service is provided at this State Farm office. The people are friendly and professional here. They ensure that any questions or issues are answered and resolved in a timely manner."

Jason Luebs

February 23, 2023

5  out of  5 rating by Jason Luebs
"Kaitlyn welcomed us back to the island with the warm Aloha spirit and made updating our insurance simple and easy."

Zhasani Myers

February 5, 2023

5  out of  5 rating by Zhasani Myers
"Absolutely recommend this office. Great friendly service very helpful. I have been a loyal customer since. 2010 and I always come back. when I have a new baby to add. I won’t use anyone else."

Abbie Spencer

January 21, 2023

5  out of  5 rating by Abbie Spencer
"Rayna went above and beyond to help me solve a question I was inquiring about. Not only did I feel heard and supported, but she did not hesitate to make sure everything was taken care of in a very efficient manner!"

Arnie Calbero

January 6, 2023

5  out of  5 rating by Arnie Calbero
"Kaitlyn is really great at her job. Whenever we need help with anything we call her, give her any info she needs and she gets back to us asap. When my truck was damaged, She did all the work, and all we had to do was showup to sign papers. She's the best!"

Kim Miranda

January 5, 2023

5  out of  5 rating by Kim Miranda
"It’s a good feeling when you like calling your insurance office. The folks at State Farm have a good crew with RaynaToyama at the helm. Appreciate all their help."

Jacqueline Barfield

December 23, 2022

5  out of  5 rating by Jacqueline Barfield
"My experience with the staff at Kapolei State Farm Office is exceptionally great. It is very quick and easy to get a hold of staff whenever I need to. I actually get to speak to a live person and not just a recorded message. I have had excellent service in resolving any issues I encounter. Staff is very polite and patient with me even when they have to repeat themselves because I just didn’t get it. They are an awesome crew and I highly recommend their services to anyone looking for an insurance agency."

Kaleo Anguay

December 15, 2022

5  out of  5 rating by Kaleo Anguay
"Best choice I ever did in my life. Besides marrying my wife."

Roberto Begonia

December 14, 2022

5  out of  5 rating by Roberto Begonia
"Treat you like family and very responsive."

Blu Alualu

December 5, 2022

5  out of  5 rating by Blu Alualu
"I’ve been with State Farm and with this office and agent for over 20 years and I can say my experience with ReynaToyama and all the staff to be nothing more than exemplary. This office has always been very helpful in responding and/or mitigating whatever questions or problems that I had with not only my vehicles but my homes as well."

Leilani Pu'ulei

November 11, 2022

5  out of  5 rating by Leilani Pu'ulei
"Whenever we need to get business done or questions answered pertaining to our cars we can always rely on professional guidance from Rayna and Kaitlyn at State Farm Kapolei. Kaitlyn is patient and knowledgeable of what she does and we definitely appreciate that when situations arise. Mahalo Kaitlyn for your support."

Petra Finnigan

November 1, 2022

5  out of  5 rating by Petra Finnigan
"I’ve been a customer here for years. Great customer service at Rayna’s office, everyone is always very pleasant to deal with and super efficient!"

Joe Heck

October 20, 2022

5  out of  5 rating by Joe Heck
"I've had Rayna Toyama as my insurance agent for around 7+ years. She and the team are always absolutely *wonderful*. From one home and car - now the whole family looks forward to working with Rayna's office. Impeccable and responsive, always professional. Looking forward to having them for the years to come!!!"

Debra Jankowski

October 19, 2022

5  out of  5 rating by Debra Jankowski
"I was looking for affordable insurance, so I went online came across State Farm agent Kaitlyn listen to what I was looking for, I sign up it was a reliable transaction, Mahalo"

Aunnie Putz

October 11, 2022

5  out of  5 rating by Aunnie Putz
"Rayna's office is always there when I need them. Solid rates. Fast help. Friendly staff. I couldn't ask for more!"

C Nakatsu

October 9, 2022

5  out of  5 rating by C Nakatsu
"Rayna and her team have been protecting our family house and vehicles for many years. Always responsive to our needs, questions and life's unexpected situations. We hope our experience where we are headed to is the same, but those are some big shoes to fill. Thank you Rayna and Team!"

Mike S

September 25, 2022

5  out of  5 rating by Mike S
"Rayna Toyama and her staff provide customer service superior to the mainland agent I have been with since 2006. Rayna's staff have consistently been efficient and easy to work with. I have brand loyalty to State Farm, having policies with them for the past 28 years. I've learned that you can't just pick any random State Farm agent and expect the same level of service."

Kelena Dela Cruz

August 30, 2022

5  out of  5 rating by Kelena Dela Cruz
"Rayna Toyama provides excellent customer service! She has helped me with all my insurance needs and more! I got my car, house and life insurance with her. I have also gotten home loans from her as well. I am very satisfied with all her services! What sold me on Rayna was the 1st time I went into her office a woman was in her office that lost her husband and she was letting her use the fax machine and helping her get the other life insurances to pay her out. State Farm had already paid her . I thought to myself if anything that happen to me or my husband I would hope that I or my family would get that kind of support! I highly recommend Rayna Toyama! She is excellent at what she does and a remarkable person!"